Returns + Exchanges

 

1 Cancellations Before Dispatch

We grant our customers the opportunity to cancel their Order before shipping. Conversely, once validated, an Order can no longer be modified. The customer has to notify us by info@benedetti.life as quickly as possible after validation of the Order. If the Order has not yet been dispatched, we will register the cancellation of the Order. The customer will then be refunded fully using the same means of payment used for the initial transaction. 

We cannot amend PayPal orders without charging an administration fee, which will be up to 10.00 EUR (which is paid to PayPal Inc.).

If, upon notification by the customer, the goods have already been dispatched, our Return policy applies.

2 Returns and Exchanges

We hope you will be satisfied with the goods purchased on our Online Store. However, our customers are entitled to cancel their Order and return the products after giving a formal written notice of return within fourteen (14) days withdrawal period following the delivery date of the goods. For all exchanges, returns or refunds you must notify us via info@benedetti.life within the withdrawal period. When no notice is received, we will consider your acceptance of goods as final. 

All return shipping costs inherent on returning the products will be covered by the customer. Please do not forget to inform the transportation carrier that the goods you are sending back are a return.

Please deliver the returned products to the following address: 

BENEDETTI LIFE d.o.o.

Rozna dolina II/19

1000 Ljubljana

Slovenia

We accept returns of our products only if the item is still in its original condition and from the original delivery address. This means the product(s) has not been used, worn, washed or damaged. It still has all the labels & identification tags attached. It should also be returned in its original packaging complete with any accessories sent together with the products. 

You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely. Please take care that the goods are adequately protected in transit, since you will be liable for damage to them until we receive them at our return address. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or you may be refused a refund. We reserve the right to claim a compensation for possible damage occurring to returned products.

There is no charge to exchange an item for a different size or colour. All size and colour exchanges depend on stock availability. Transportation needs to be arranged, at customer’s expense, by the customer and shipping costs to the customer are covered by us. Please be sure to note clearly on the transportation form that the item is being sent back as an exchange, otherwise additional costs at the customs might incur. We have no control on import taxes and duties. Please also note clearly the country in which you are based, as we charge to re-deliver an item that has been incorrectly addressed.

Upon acceptance of the products for exchange, we will send an email notification to the customer and the replacement will be processed within seven (7) working days. The item will be shipped upon availability. Please note that exchanges made to destinations outside of the European Union might be subject to the same customs procedures, therefore they might be subject to duty and tax again. To avoid this please do keep all your original import duties and taxes documents in case you might need to prove to customs clearance you already paid all charges. We have no control whatsoever over additional charges in relation to customs clearance and import duties and taxes.

3 Refunds

Once we receive and approve the returned products to be in the original condition, we will reimburse you all payments received (the value of the returned goods at the time of purchase) within three (3) business days.

We cannot amend PayPal orders without charging an administration fee, which will be up to 10.00 EUR (which is paid to PayPal Inc.).

In case the returned product is not in the original condition and therefore cannot be resold, we reserve the right to refuse the refund or to claim partial repayment of the price of the product.

Reimbursement shall be carried out through the same means of payment as you used for the initial transaction.

Please note card refunds may take up to thirty (30) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Outside the European Union, customs duties, sales taxes and exchange rates are non-refundable through us. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned products.

4 Damaged or Non-Conforming Products

Products are regularly inspected before shipping to ensure they are in perfect condition and they comply with the product description & characteristics stated on our Website & Online Store.

If you receive a damaged product, please inspect the packaging to determine whether it was damaged in transit. If this is the case, please e-mail us within 48 hours. It is important that you keep the packaging in which we sent it to you, and it is helpful if you can send us a photograph and/or video of the damage to the product and the packaging.

Should you consider, upon delivery, that a product is damaged (and was so prior to transit) or does not comply with the provided product description & characteristics, you must immediately, but no later than within 2 (two) weeks after such finding, notify us via info@benedetti.life. Failure to notify us of such finding within 2 (two) weeks will imply your forfeiture to your right of complaint.

In your notification you should clearly state and describe the damage or non-conformance of the product, your Order number, and provide picture or video of the product if possible. The address for product return is: 

BENEDETTI LIFE d.o.o.

Rozna dolina 2/19

1000 Ljubljana

Slovenia

We shall be liable for any damage or lack of compliance which exists at the time when the product was delivered to you. We will examine the returned product carefully and will inform you by e-mail, within a reasonable period of time, as to whether your return was justified or not. In case of a justified return, we will proceed with the partial or full refund or replacement of the product based on your choice. If the damage and non-conformance was not caused by your acts or omissions, we shall replace the product free of charge, unless this is impossible. In such case we will refund the purchase price in full, including the return shipping costs. Refund shall be carried out through the same means of payment you used for the initial transaction.

The rights in this Section will not be applicable if you (or any third party under your control) have caused damage or non-conformity of the product by your actions or omissions.

5 Restrictions

We reserve the right to reject returns or exchanges that do not comply with the conditions and required procedures stated above. If your request for a return or exchange is not accepted, the product(s) will be shipped back to you at your expense and a refund will not be granted. 

For any questions, concerns or inquiries, please email info@benedetti.life